Last updated: August 27, 2025. Please read these terms and conditions carefully before using Our Service.

1. Shipping and Delivery Policy

Orders are typically dispatched within 3-7 days from the date of order placement. While we strive for timely delivery, delays caused by the courier company are not under our control. A non-refundable handling fee is applicable on all Cash on Delivery (COD) orders, calculated based on the number of items in your cart.

2. Cancellation Policy

Please note that all orders are final once placed and cannot be cancelled. However, if your item is eligible, you may initiate a return after it has been delivered by following our Return & Exchange Policy.

3. Return & Exchange Policy

We have a 72-hour return and exchange policy. This window begins from the exact time and date of delivery as confirmed by the courier's tracking information.

Eligibility for a Return/Exchange:

• Valid reasons for return/exchange include receiving an incorrect size, a damaged product, or any other specific issue mentioned in the product description. This will be verified by our team.
• Returns for reasons such as "change of mind" or general dissatisfaction are not accepted.
• The item must be in its original condition: unworn, unwashed, unused, and with all original tags and bills attached as delivered.

To initiate a return or exchange, please contact our support team at justbom.in@gmail.com with your order ID. We will arrange a complimentary reverse pickup from your address for all eligible returns.

4. Refund Policy

After your returned item is received and inspected by our team, we will notify you of the status. If your return is approved, your refund will be processed within 5-7 business days.

• All refunds (for both Prepaid and COD orders) will be issued via UPI or Bank Transfer. Our team will contact you to collect these details securely.
• Please note that the original Cash on Delivery (COD) handling fee is non-refundable.

5. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra for the resolution of any disputes.

6. Contact Us

If you have any questions about these Terms and Conditions, you can contact us at: justbom.in@gmail.com

We're here to help! Whether you have a question about our products, an order, or just want to say hello, we'd love to hear from you.

Last updated: September 7, 2025

Cancellation Policy

Please note that all orders are final once placed. We are unable to cancel orders after they have been confirmed.

Return Policy

We have a **72-hour return policy**, which means you have 72 hours (3 days) after receiving your item to request a return. The window begins from the exact date and time of delivery as recorded by the courier.

Eligibility for a Return

• Your return request will be eligible if you have received a damaged product, an incorrect size, or the wrong item. All return requests are reviewed by our team.
• To be eligible, the item must be in its original condition: **unworn, unwashed, and unused, with all original tags and packaging intact**.
• All items on our website are eligible for return if they meet the conditions above.

How to Initiate a Return

1. Log in to your JustBOM account and go to the "My Orders" page.
2. Find the order you wish to return. If it is within the 72-hour window, a "Request Return" button will be available.
3. Click the button and fill out the return request form with the necessary details.
4. Our team will review your request and get in touch with you regarding the next steps.

Reverse Pickup

For all approved returns, we will arrange a **complimentary reverse pickup** from your address. You will not be charged for the return shipping.

Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval status.
• If approved, your refund will be processed within **5-7 business days**.
• All refunds (for both Prepaid and COD orders) are issued via **UPI or Bank Transfer**. Our team will contact you to securely collect these details.
• Please note that the original **Cash on Delivery (COD) handling fee is non-refundable** and will be deducted from the final refund amount for COD orders.

Exchange Policy

We do not offer direct exchanges. The fastest way to get the item you want is to return your original purchase for a refund and then place a new, separate order for the desired product.

Last updated: September 7, 2025

1. Order Processing and Dispatch

All orders are processed and dispatched from our warehouse within **1-2 business days**. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Timeframe & Costs

• Once dispatched, it typically takes **3-7 business days** for your order to be delivered to your address across India.
• We are pleased to offer **Free Shipping** on all orders, both prepaid and Cash on Delivery (COD).

3. Cash on Delivery (COD) Policy

While shipping is free for COD orders, a minimal, non-refundable **Handling Fee** is applied at checkout. This fee is separate from shipping costs and covers the extra services required for COD payments. The fee amount is based on the number of items in your cart.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking number. You can track your package in two ways:

• Using the tracking link provided in the confirmation message.
• By visiting the "My Orders" section on our website for live status updates.

5. Serviceable Areas

We ship to all serviceable pin codes across India through our trusted courier partners. At this time, we do not offer international shipping.

6. Potential Delays

We strive to deliver your orders on time. However, deliveries may occasionally be delayed due to unforeseen circumstances such as extreme weather, natural disasters, or disruptions during major local events (e.g., Ganesh Chaturthi in Maharashtra). We appreciate your patience and understanding in such situations.

Last updated: August 27, 2025. This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service.

1. Information We Collect

To provide our services, we collect the following personally identifiable information:

• Your full name
• Your email address
• Your phone number
• Your shipping and billing address

If you choose to register or log in using a third-party service like Google, we may collect information that is already associated with your account on that service.

2. How We Use Your Information

JustBOM uses the collected data for the following purposes:

• To process and fulfill your orders, ensuring a smooth delivery process.
• To provide you with timely customer support and communicate with you about your order.
• To improve our website, products, and overall services.
• To send you marketing and promotional communications, if you have opted in. This may include sending information about future offers, advertisements, and new collections to your **email address** and/or via **WhatsApp to your phone number**.

3. Sharing Your Information

We do not sell your personal data. We only share your information with trusted third-party partners to the extent necessary to run our store. These include:

• Payment Processors (e.g., Razorpay): To securely process your payments.
• Shipping & Logistics Partners: To print shipping labels and deliver your orders.

We do not share your data with any other third parties.

4. Data Retention

We will retain your Personal Data as long as your account is active with us, or as needed to provide you with services and maintain a record of your transactions. We keep this data to facilitate repeat orders and comply with our business and legal obligations.

5. Your Rights

You have the right to access or update the information we have on you through your "My Account" page. If you wish to delete your account or have any privacy concerns, please contact us.

6. Contact Us

If you have any questions about this Privacy Policy, you can contact us at: justbom.in@gmail.com